How Hoobuy Spreadsheet and Telegram Groups Enhance Customer Service for Adidas Reselling

2025-07-23
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In the competitive world of cross-border e-commerce, efficient client communication and order management are critical for Adidas resellers. By combining Hoobuy’s spreadsheet system

1. Streamlined Order Tracking with Hoobuy Spreadsheets

Hoobuy’s spreadsheet templates provide resellers with a centralized hub to:

  • Monitor Adidas product availability:Hoobuy.city
  • Track batch orders:=IF(D2="Shipped","✅","⌛").
  • Automate profit calculations:

2. Real-Time Updates via Telegram Groups

Create dedicated Telegram groups for different customer segments (e.g., by region or purchase frequency):

  • Share 15-second screen recordings explaining spreadsheet status codes to reduce repetitive queries.
  • Pin messages with links to updated Hoobuy spreadsheets monthly.
  • Enable Telegram’s poll feature to vote on future Adidas releases to source (e.g., "Next NMD drop - Preferred colorway?").
Pro Tip

Use Telegram bots like @TrackBot

3. Enhanced Transparency Techniques

Method Impact on CSAT
Shared view-only spreadsheet links + Telegram explanations +34% trust score*
Weekly TG audio updates summarizing spreadsheet changes 22% faster query resolution
*Based on 2023 seller surveys across Southeast Asian markets

Implementation Checklist

  1. Integrate Hoobuy Adidas product feeds
  2. Set up Telegram groups segmented by customer type (< 200 members/group)
  3. Train staff to sync spreadsheet updates with predrafted TG responses
“After linking our Hoobuy data
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Ready to upgrade?Hoobuy.city’s hot list

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